Claims

All shipments must be examined upon receipt. Open the boxes and remove the trays. Place the trays in a well-lit area with proper heat and airflow, water immediately if necessary.

Casa Flora’s thorough inspection program ensures a high quality product upon shipment. In the event that there is a concern, we have established the following credit and claim policy.

• Casa Flora must be notified within 24 hours with claims for damaged plants not due to shipping.
• In order to file a claim, Casa Flora will require a detailed description of the damage and photos to substantiate the claim.
• Any shipping-related claims will be filed directly with the shipping company.
• Casa Flora does not guarantee orders that are damaged by extreme temperatures.